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PLEASE READ THIS FIRST: Technical Support agreement

The following document outlines the scope and limitation of support for each product that we offer. Because web hosting service by nature relies on a combination of customer supplied client hardware a...

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When lodging a support ticket please give us all the information you can.

When lodging a support ticket please give us all the information you can. We can't trouble shoot without detailed information. Remember to give full email addresses, full URL addresses, screenshots, c...

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Can't connect to the server Error message

Wifi and Hotspots will dropout intermittenly and this can also cause connection problems. Wifi and Hotspots do not stay connected 100% of the time

1,207
(22)
update your passwords regularly

Can you please update your passwords regularly for the following accounts to ensure good security admin and FTP: login username and password Email: passwords Please ensure that both usernam...

798
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User information for shopping cart, website bulider, email marketer

User information for shopping cart, website bulider, email marketer

3,366
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Email Setup on iOS Devices

Category: Email Setup information

How to Set Up Email on iOS Devices This article will show you how to manually configure your iPhone or iPod touch with your email account(s) using the preferred IMAP protocol.   Requirements Before yo...

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Setting up email - port settings for windows and mac

Category: Email Setup information

If you are setting up an email account on your Device or Computers email software OR are experiencing problems sending or downloading email, you may need to change the port settings in your email acco...

3,561
(29)
Password Security - Stop hackers breaking into your computer

Category: Security

Tojans and other malicious software cause 98% of security breaches Weak passwords enable hackers and bots to gain access to YOUR computers or website. Any password creation or reset should follow gene...

3,266
(28)
The cPanel Interface - USer Guide to cPanel features

Category: Your Hosting Admin Panel

Hosting Account Administration For comprehensive help documentation, please see below user guide link cPanel Documentation Databases File and FTP management Email Accounts Address Importer Archive Au...

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getting help on how to setup, edit, delete mail accounts, FTP, file share etc in your hosting account

Category: Hosting account FAQs

when you log into your hosting account, on the left hand side you will see a link to the help panel. Everything you need to know regarding using and setting up services in your account is here. Als...

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Email Setup on Android based devices

Category: Email Setup information

How to setup email on an Android based device This article will show you how to setup email on a device running the Android OS.   Create a new email account Enter your full "Email Address" Enter th...

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Email delivery delays - some of the common reasons

Category: Email Issues General

  Below is a guide in regard to email delivery delays - some of the common reasons these delays may occur. Network Issues: Sometimes, sender servers or servers on the network between the sender and y...

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Accessing your email setup details via Webmail

Category: Email Setup information

Go to webmail - https://webmail.yourdomain.com.au Login with your username & password On the left hand panel, click the 'Webmail Home' button. This will take you to a window where you can access ...

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What is the difference between POP3 or IMAP?

Category: Email Setup information

What is IMAP? IMAP keeps the mail on a server and synchronizes the message across multiple devices. Messages can be accessed across multiple devices. Whatever changes you make in your devices email pr...

1,581
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To create an email account

Category: Email Setup information

To create an email account:    Log into cPanel.     In the Email section, click Email Accounts.     In the Email field, type the name you want and select the domain name from the drop-down menu below....

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Email issues - suddenly not working or working on one device but not another

Category: Email Issues General

If you have incorrect logins or wrong configurations in your email software and attempt repeatably to login, the server security software may temporarily ban your IP address. Please read the below and...

1,569
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Can't connect to the server Error message

Category: View entire Knowledgebase

Wifi and Hotspots will dropout intermittenly and this can also cause connection problems. Wifi and Hotspots do not stay connected 100% of the time you have been locked out as you have tried repeately...

1,207
(22)