Improving Accuracy of Spam Detection

You can improve accuracy of Spam detection by training the servers Spam filter software.

To Improve Accuracy of Spam Detection

1. Log into your cPanel account.
2. Go to the drop down section EMAIL from here choose Spam Filters
3. Under 'Additional Configurations (For Advanced Users)' you will see a link "Show Additional Configurations". Click this link
4. Choose Either Edit Spam Whitelist Settings or Edit Spam Blacklist Settings

Editing Whitelist Settings (Emails Always Allowed)

If you are having problems receiving mail from a particular domain choose Editing Whitelist Settings.

1. Choose - Add A New “whitelist_from” Item
2. Enter the email address or email domain wild-card eg *@yourdomain.com.au
3. Click the Update button

If you are still unable to receive email from the senders domain, check that the domain is not Blacklisted. Go here.

If black listed you will need to notify the domain owner for them to deal with.

Edit Spam Blacklist Settings (Emails Never Allowed)

If you are having receiving too much Spam from a particular domain and the Spam software is allowing it to be delivered you can add it to the Blacklist Settings.

1. Choose - Add A New “blacklist_from” Item
2. Enter the email address or email domain wild-card eg *@yourdomain.com.au
3. Click the Update button

***********************************************

Webmail

If you are using Webmail you can mark emails for the Whitelist or Bslacklist, in the receive emails panel.

In most cases, you can tell if a message is Spam by looking at its subject line and sender's name. If they do not give you any clue, try looking inside the message using your e-mail program or Webmail interface.

To mark a message as Spam, select the corresponding check box and click 'It's Spam!'.

To mark a message as not Spam, select the corresponding check box and click 'It's Not Spam

To remove any information on a given message from the Spam filter database, select the corresponding check box and click 'Forget It'.
Once finished with training, you can remove Spam e-mails from your mailbox using your e-mail program or Webmail interface.