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» Category: Hosting account FAQs  (Go back)

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getting help on how to setup, edit, delete mail accounts, FTP, file share etc in your hosting account Article rated 1.9/5.0
when you log into your hosting account, on the left hand side you will see a link to the help panel. Everything you need to know regarding using and setting up services in your account is here. Als...
when I log into my hosting account I get a page - 'there is a problem with this sites security certificate' Article rated 3.0/5.0
the internet explorer 7.0 - 8.0 browser bug only applies to logging into the plesk panel - nothing else. It does it to everyone on the planet who uses plesk in IE. choose the second option - see scr...
resource limits were exceeded email message Article rated 3.0/5.0
We received the following email stating ********************************************************************* The following resource limits were exceeded on domain 'yourdomain.com.au', owned...
lost passwords for FTP login Article rated 2.6/5.0
We do not keep passwords for FTP login for security purposes. A information sheet with all logins and passwords are sent on opening an account. Please do not lose this information. If a password is...
Error when going to admin login page Article rated 3.0/5.0
If you get a screen that refers to the SSL certificate or This Connection is Untrusted, there will be a heading or link to accept continuing, eg 'I Understand the Risks' Some browsers see the SSL c...
web statics Article rated 3.0/5.0
Under Websites & Domains tab you will see ‘Web Statics’ button. A window will pop up asking for your FTP logins. This will give access you to the web statics
security warning when logging into your admin panel Article rated 3.0/5.0
Sometimes when logging into your admin panel you may get a security warning. The warning will look different on different browsers but are basically the same. You just need to click on "contin...